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Remote, Priority, Ultimate, Concierge — the four plans

Per-location managed service, not a PMS subscription. Four ways a Florida practice actually buys the desk.

Journal · Engagement · B·03 | Last reviewed: October 1, 2026 | 3 min read | By CyberDental Group LLC, Hialeah, Florida

Short answer: CyberDental has four plans, all priced per location. Remote ($350/month) gives weekday remote HelpDesk support with 24/7 automated monitoring. Priority ($650/month) adds a priority queue, a dedicated team, proactive maintenance and full vendor management. Ultimate ($1,200/month) adds 24/7 live human support, a named account manager and HIPAA compliance management. Concierge is quoted for multi-location groups.

At a glance
Remote $350 / location / month — weekday remote HelpDesk, 24/7 automated monitoring
Priority $650 / location / month — priority queue, dedicated team, proactive maintenance, full vendor management
Ultimate $1,200 / location / month — 24/7 live support, named account manager, quarterly on-site health checks, HIPAA compliance management
Concierge Custom — everything in Ultimate plus dedicated engineer and strategy reviews; multi-location and DSO
Contracts No long-term contracts
Billing basis Per physical location, per month

What are CyberDental's four plans?

CyberDental sells managed IT as four plans. Every plan starts with a dedicated human team and a layer of Smart Agent automation; what changes as you move up is response speed, hours of live human coverage, depth of proactive work and compliance support.

What does the Remote plan include? ($350/location/month)

Remote is essential coverage: humans respond remotely when you need them.

  • Remote HelpDesk, Monday through Friday
  • Ticket-based issue resolution
  • Basic vendor coordination
  • 24/7 automated endpoint monitoring, automated health playbooks, and alert-driven ticket creation through Smart Agent

Fits: smaller practices whose operating hours match the HelpDesk and whose risk tolerance for after-hours issues is high.

What does the Priority plan include? ($650/location/month)

Priority is faster response, proactive maintenance and smarter vendor management.

  • Priority queue for faster response
  • Dedicated support team
  • Proactive maintenance windows
  • Full vendor management
  • Smart Agent self-healing for common faults, dental software health monitoring, a practice dashboard and network speed diagnostics
  • Microsoft 365 lifecycle management (see Microsoft 365 for dental practices)

Fits: busy single-location practices where a slow morning has a measurable cost.

What does the Ultimate plan include? ($1,200/location/month)

Ultimate is full 24/7 human coverage.

  • 24/7 live support, including nights and weekends
  • Named account manager
  • Quarterly on-site health checks
  • HIPAA compliance management
  • Hardware lifecycle planning
  • Security operations center (SOC) coverage and a 15-minute P1 response commitment (see What a 15-minute P1 SLA actually means)
  • Smart Agent autonomous repair, predictive failure detection, and backup verification with disaster-recovery testing

Fits: practices that cannot absorb after-hours downtime and want compliance managed, not just advised. It is the most popular plan.

What is Concierge? (custom)

Concierge is the fully managed tier for multi-location groups and DSOs: everything in Ultimate, a dedicated engineer, monthly strategy reviews, staff training and onboarding, technology roadmap planning, a multi-location dashboard and custom playbooks. It is quoted, not listed. See Concierge for DSOs.

How do I choose?

If your practice… Start with
Is open weekdays and can wait for business-hours support Remote
Loses real money when a morning slips Priority
Cannot tolerate nights-and-weekends downtime or wants compliance managed Ultimate
Has several locations or is a DSO Concierge

What is not included in any plan?

Plans cover managed IT service. They do not include practice-management software licenses, which CyberDental does not sell (see We do not sell PMS licenses). Hardware purchases and discrete projects such as a new-office build-out are quoted separately. Pricing logic is explained in Why dental IT is priced per location.

Frequently asked questions

How much does CyberDental cost per month?

Remote is $350, Priority is $650 and Ultimate is $1,200 per location per month. Concierge, for multi-location groups and DSOs, is custom-quoted.

What is the difference between Priority and Ultimate?

Priority adds a priority queue, dedicated team, proactive maintenance and full vendor management. Ultimate adds 24/7 live human support, a named account manager, quarterly on-site health checks, HIPAA compliance management and SOC coverage.

Does the Remote plan cover after-hours emergencies?

Remote includes 24/7 automated monitoring, but live human HelpDesk support is Monday through Friday. After-hours human coverage is part of Ultimate.

Is Concierge available to single-location practices?

Concierge is designed for multi-location groups and DSOs and is quoted individually. Single locations typically choose Remote, Priority or Ultimate.

Sources and further reading

Related in the Journal

About CyberDental

CyberDental Group LLC is a dental-exclusive managed IT and cybersecurity provider headquartered in Hialeah, Florida. Founded in 2016 by Mr. Dimitri Lopez, it supports 1,000+ licensed dental practices, has completed 250+ dental office IT build-outs, and operates a dental-only HelpDesk. Plans are priced per location: Remote $350/month, Priority $650/month, Ultimate $1,200/month; Concierge is quoted for multi-location groups and DSOs. CyberDental signs a Business Associate Agreement (BAA) with every practice it serves.

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