Billing & Refunds
Effective 23 August 2026 · Per location, per month
Managed service is a monthly subscription per location, not a product purchase. This page explains how invoices, changes, credits, and refunds work — in the same plain English as the SLA.
How invoices work
Plans are invoiced monthly in advance, per location: Remote $350, Priority $650, Ultimate $1,200. Concierge bills per the quoted program. Invoices go to the billing contact on file and are due on the terms stated there; taxes, where applicable, are additional.
Adding and removing locations
A new roof is prorated from the day monitoring goes live. A closed or transferred location stops billing at the end of the cycle in which written notice is received. Locations are not averaged across a group — each roof is its own line.
Changing plans
Upgrades take effect when the added coverage is enabled and are prorated for the remainder of the month. Downgrades take effect at the start of the next billing cycle, so the tier you paid for stays in force until then.
Refunds
Monthly service fees are not refundable once the month has been served — the desk, the monitoring, and the on-call rotation were staffed for that roof. Duplicate charges, billing errors, and charges for a location that was never onboarded are refunded in full. Missed service-level targets are remedied with credits rather than refunds.
Service credits
Request a credit within 30 days of the incident by emailing support@cyberdental.co with the ticket number. Approved credits are applied to the next invoice and are capped at that month's fee for the affected location. Credits are the exclusive remedy for a missed target.
Projects, build-outs, and hardware
Build-outs and migrations are quoted as projects, separate from the monthly plan, and may require a deposit with milestone billing. Work already performed is not refundable. Hardware purchased on your behalf is passed through at cost and follows the manufacturer's return and warranty rules once ordered or opened.
Late payment and suspension
Past-due accounts are contacted before anything changes. Security monitoring is the last thing to be reduced, never the first — a practice is not left dark without written notice and a chance to cure.
Cancellation and disputes
Month-to-month engagements end with 30 days' written notice; the final month is invoiced in full. Raise any invoice dispute within 30 days of the invoice date and the desk will hold collection on the disputed line while it is reviewed.
Billing questions: support@cyberdental.co · (954) 639-7049. Your signed service agreement controls where it differs from this summary.