Payments & Service Delivery
Effective 23 August 2026 · Prices in USD · United States only
CyberDental Group LLC sells managed information-technology services to licensed dental practices in the United States. This page states exactly what is sold, what it costs, how it is billed, when it is delivered, and how to cancel or dispute a charge.
What is sold
Ongoing managed IT service for dental practices: remote monitoring, helpdesk support, patch management, endpoint protection and — by tier — backup, Microsoft 365 administration, EDR/SOC coverage, and network build-out projects. No physical goods are sold or shipped from this site, and there is no consumer checkout. Every engagement begins with an assessment and a signed agreement.
Prices and currency
All prices are in United States dollars (USD) and exclude applicable taxes. Published rates are Remote $350, Priority $650, and Ultimate $1,200 per location per month; Concierge is quoted for DSOs and multi-location groups. Project work such as a build-out is quoted separately before it starts.
Recurring billing and automatic renewal
Plans are monthly subscriptions. The payment method on file is charged in advance on the same day each month and the subscription renews automatically until it is cancelled. There are no free trials and no negative-option upsells. An itemized invoice is emailed for every charge, and a price change is sent to the billing contact at least 30 days before it takes effect.
How the charge appears
Charges appear on your statement as CYBERDENTAL GROUP. If a charge is unfamiliar, call (954) 639-7049 or email support@cyberdental.co before disputing it — the desk can identify the location and invoice the same day.
When service is delivered
Service is delivered digitally and, where the plan includes it, on site. Monitoring agents are deployed and coverage starts after the assessment and signed BAA — typically within three to five business days of signature. Billing begins when coverage begins, not at signature. Build-outs follow the milestone schedule written into the project quote.
How to cancel
Email support@cyberdental.co or call (954) 639-7049 and ask to cancel; a written confirmation is sent the same business day. Month-to-month engagements end 30 days after notice, with no cancellation fee. The final month is invoiced and service runs through it, including offboarding and agent removal.
Refunds and disputes
Duplicate charges, billing errors, and charges for a location that was never onboarded are refunded in full to the original payment method, normally within five to ten business days. Served months are not refundable; missed service-level targets are remedied with credits. Raise any dispute within 30 days and the desk responds within one business day.
Who may buy, and where
Customers must be licensed dental practices, DSOs, or authorized agents acting for them, located in the United States. Coverage is Florida and the Carolinas. CyberDental does not sell to consumers, does not provide clinical or medical services, does not sell practice-management software licenses, and does not export goods or services outside the United States.
Payment security
Payments are handled by a PCI-DSS-compliant payment processor over an encrypted connection. Card and bank details are entered on the processor's hosted form; CyberDental does not store full card numbers on its own systems.
Customer service
HelpDesk (954) 639-7049 — call or text — and support@cyberdental.co. Business hours are Monday to Friday, 8:00 a.m. to 6:00 p.m. Eastern, with 24/7 emergency coverage on monitored plans. Billing and account questions are answered within one business day. Mail: CyberDental Group LLC, 480 W 84th St, Suite B106, Hialeah, FL 33014.