Terms of Service
Effective 23 August 2026 · CyberDental Group LLC · B2B only
These terms govern the managed IT services CyberDental provides to licensed dental practices. They sit under two documents that outrank them: the business associate agreement, and your signed service agreement. Where those conflict with this page, they control.
Who this agreement is with
Service is provided by CyberDental Group LLC, a Wyoming limited liability company with Florida operations at 480 W 84th St, Suite B106, Hialeah, FL 33014. The customer is a licensed dental practice, a DSO or group, or a person authorized to act for one. CyberDental does not contract with consumers and is not a dental clinic.
What the service is
Managed IT for dental practices, sold per location: monitoring, helpdesk, patch management, endpoint protection, and — by tier — backup, Microsoft 365 administration, EDR/SOC coverage, and compliance support. Support for Dentrix, Eaglesoft, Open Dental, Curve, and imaging systems is environmental. CyberDental does not sell practice-management licenses, supply-catalog hardware, or clinical software.
Plans, locations, and term
Remote ($350), Priority ($650), and Ultimate ($1,200) are billed per location per month. Concierge is quoted. A location is one physical practice site with its own network and ePHI domain; two doctors under one roof are one location. Engagements run month to month unless your service agreement states a committed term.
HIPAA and the BAA
CyberDental acts as a business associate. A signed BAA is required before engineers access systems that store or transmit ePHI, and it governs all handling of that information. Nothing on this site is a HIPAA certification; HHS OCR does not issue one to MSPs or to dental practices.
Practice responsibilities
Name a primary contact, keep software properly licensed, authorize only staff who should have access, do not share credentials, and tell the desk before a dealer technician or outside vendor works in the server closet. Monitoring agents must remain installed on covered devices for the plan to function.
Third-party vendors
PMS publishers, imaging manufacturers, dealers, internet providers, and cloud hosts remain your contracts. CyberDental coordinates with them and sits on their support calls; it does not assume their obligations, warranties, or uptime commitments.
Service levels
Response targets vary by tier — including 15-minute P1 response on Ultimate and a 99.99% uptime commitment on Concierge, as written in your agreement. Service credits are the remedy for a missed target. No plan is a promise that hardware will not fail; it is a promise about how quickly failure is met.
Fees, liability, and indemnity
Billing, credits, and refunds are described on the Billing & Refunds page. Limitations of liability, indemnities, and any cap on damages are set out in your signed service agreement and are not modified by this page.
Termination and offboarding
Either party may end a month-to-month engagement with 30 days' written notice. On termination, CyberDental removes its agents, hands over documentation the practice owns, and issues a final invoice through the end of the notice period. Committed terms end as their agreement states.
Order of precedence and changes
In a conflict: the BAA first, the signed service agreement second, these terms third. Updates are posted here with a new effective date, and material changes are sent to the billing contact on file.
Questions: support@cyberdental.co or (954) 639-7049. This page is a summary of contract terms, not legal advice.