Ten years later, rebuilt from every failure — AI-first, never AI-only.
A decade of dental IT taken apart — every failed backup, every Monday-morning outage, every vendor who disabled EDR and left — and rebuilt so none of it repeats. Autonomous monitoring in front, human engineers behind: the failed backup does not wait to be noticed, and no unattended robot patches your imaging server.
The ledger: what broke, and what it became
2016 → 2026A backup ran green for eleven months and restored nothing.
Restores are tested on a schedule and reported.
A patch window landed mid-crown and stopped the mill.
Clinical hours are excluded windows, permanently.
A 2 a.m. alert sat in a queue until the front desk found it at 8.
Core triages live and wakes an engineer the moment the rule says wake.
A hurricane took the circuit, and the plan lived in one person's head.
Season runbooks per location — closet, copy, circuit — in writing.
Founded by Mr. Dimitri Lopez, 2016.
One refusal built the house: a dental practice should never be handed a general-purpose IT contract and told to make it fit. Two clauses sit above the ledger and govern everything in it.
An engineer signs every change that touches ePHI. Automation reports; people decide.
Nothing is promised on this site that the desk cannot be held to in writing.
Sense
Agents watch every roof: servers, sensor PCs, backups, firewalls, circuits. 24/7, per location.
Triage
Core classifies: known imaging fault, patch collision, or a 2 a.m. event that must wake a person.
Remediate
Scripted fixes run themselves. Anything touching ePHI, a server, or a sensor PC runs through an engineer.
Review
Root cause, not a closed ticket. Quarterly tech review on Ultimate; board-ready reporting on Concierge.
The stack we actually speak
Support is environmental — the servers, hosts, permissions, and updates around the software. Licenses stay with publishers; hardware SKUs stay with dealers.
Chairside manners
- →Nobody reboots during a crown. The mill and the scanner outrank Windows Update.
- →Guest Wi-Fi is not the clinical network. That is one VLAN sentence.
- →A vendor visit is not a hall pass to disable EDR and add a switch from the trunk.
- →June through November is hurricane season: the closet, the copy, and the circuit are the drill.
250+ de-novo networks, designed before the chairs land
Cabling and closet layout, imaging PCs sized for the sensor, phones, day-one workstation image, and a backup job that includes the images share on the first night — not the first crisis.