Privacy Policy
Effective 23 August 2026 · Business privacy · Not a patient notice
This policy covers cyberdentalgroup.com and the business relationship with a practice. Patient information handled on a practice's systems is governed by the BAA and by that practice's own Notice of Privacy Practices — not by this page.
What we collect
Business contact details you give the HelpDesk, Core, or a form; ticket, call, and email records; technical telemetry from monitored devices — device names, operating system and patch state, alerts, performance and security events; and standard site analytics.
ePHI is handled under the BAA
Engineers may encounter protected health information while supporting servers, workstations, and imaging systems. That access is limited to the minimum necessary and governed by the business associate agreement. CyberDental does not sell practice data or patient data, and never has a product built on it.
Core, the site assistant
Core answers questions about the service and triages practice IT. It does not read your practice-management system and is not a clinical AI. Conversations may be retained to improve support quality. Do not paste patient names, images, or other ePHI into it.
How the information is used
To deliver and secure the service, respond to tickets, run monitoring and remediation, invoice, meet legal obligations, and improve how the desk works. Not for advertising networks, and not for selling to third parties.
Subprocessors and sharing
The stack includes remote monitoring, endpoint security and SOC, backup, and communications providers under agreements — including BAAs where they may touch ePHI. A current subprocessor list is available to customers on request. Information is otherwise disclosed only when required by law.
Security and retention
Access is least-privilege and multi-factor; data is encrypted in transit and at rest where the platform supports it. Tickets and monitoring logs are retained for operational and audit purposes; backup retention follows your plan and agreement.
Breach notification
If an incident affects a practice's information, CyberDental notifies that practice on the timeline set in the BAA. HIPAA and Florida's Information Protection Act each carry their own clocks; a practice can be on both, and counsel should map them before an incident, not during one.
Cookies and your choices
The site uses essential cookies and basic analytics. To review, correct, or remove business contact information — or to opt out of non-essential email — write support@cyberdental.co. Requests about patient records go to the practice, which is the covered entity.
Privacy questions: support@cyberdental.co · CyberDental Group LLC, 480 W 84th St, Suite B106, Hialeah, FL 33014.