CYBER DENTAL 2.0
(954) 639-7049

The HelpDesk — (954) 639-7049

A dental-exclusive desk, not a consumer call center. South Florida number, statewide and Carolinas book.

Journal · Engagement · B·06 | Last reviewed: October 1, 2026 | 3 min read | By CyberDental Group LLC, Hialeah, Florida

Short answer: The CyberDental HelpDesk is a dental-exclusive support desk reachable at (954) 639-7049 or support@cyberdental.co. It serves practices across Florida and the Carolinas. Weekday remote support is included on every plan; live nights-and-weekends coverage is part of Ultimate. Calls are triaged in clinical terms and escalate through field and senior engineers.

At a glance
Phone (954) 639-7049
Email support@cyberdental.co
Audience Licensed dental practices only — not patients or consumers
Coverage Florida statewide; Carolinas
Hours Weekday remote support on all plans; 24/7 live support on Ultimate
Escalation HelpDesk, then field specialist, then senior engineers and leadership

How do I reach the CyberDental HelpDesk?

Call (954) 639-7049 or email support@cyberdental.co. The number carries a South Florida area code because the company is headquartered in Hialeah, but the desk supports practices statewide and in the Carolinas.

Who answers?

A dental-exclusive team. The people on the HelpDesk work only on dental environments, which is why a call about "the Dexis archive" or "Dentrix won't open on operatory 3" does not begin with a primer. The HelpDesk is not a consumer call center: patients, insurance reps and unsolicited vendors are not its audience.

When is it staffed?

  • Remote plan: remote HelpDesk Monday through Friday, plus 24/7 automated monitoring that opens tickets when it detects problems.
  • Priority plan: a priority queue and a dedicated support team.
  • Ultimate and Concierge: 24/7 live support, including nights and weekends. See When should a dentist call IT after hours?

What happens after I call?

  1. The first-line engineer triages: which room, which product, how many patients affected.
  2. If it can be fixed remotely, it is. Smart Agent playbooks handle many common faults automatically.
  3. If it needs hands, a field specialist is dispatched.
  4. Unresolved or high-severity issues escalate to senior engineers and operations leadership.

What should I have ready when I call?

A good ticket reads like a clinical handoff. Tell the HelpDesk:

  • Where: office, room or workstation
  • What: the product that is affected (PMS, imaging, printer, network)
  • Impact: are patients seated; is the schedule blocked?
  • When: onset time and the last thing that changed
  • Tried: whether a restart or cable check has already been done

How should a dental practice report an outage? goes deeper. Note: do not reboot a machine mid-procedure; see Why you do not reboot during a crown.

Is the AI assistant the same as the HelpDesk?

No. Core is the assistant on the website for questions and intake. It does not replace the engineer. For an outage, call the HelpDesk.

Is the HelpDesk for patients?

No. CyberDental serves practices. Patients with questions about their records or appointments should contact their dental office directly.

Frequently asked questions

What is CyberDental's phone number?

The CyberDental HelpDesk number is (954) 639-7049.

Does the CyberDental HelpDesk work nights and weekends?

24/7 live support, including nights and weekends, is part of the Ultimate plan. Remote plan support is Monday through Friday with 24/7 automated monitoring.

Where does the CyberDental HelpDesk operate?

It supports dental practices across Florida and the Carolinas, from headquarters in Hialeah, Florida.

Can patients call the CyberDental HelpDesk?

No. The HelpDesk is for licensed dental practices that are CyberDental clients.

Sources and further reading

Related in the Journal

About CyberDental

CyberDental Group LLC is a dental-exclusive managed IT and cybersecurity provider headquartered in Hialeah, Florida. Founded in 2016 by Mr. Dimitri Lopez, it supports 1,000+ licensed dental practices, has completed 250+ dental office IT build-outs, and operates a dental-only HelpDesk. Plans are priced per location: Remote $350/month, Priority $650/month, Ultimate $1,200/month; Concierge is quoted for multi-location groups and DSOs. CyberDental signs a Business Associate Agreement (BAA) with every practice it serves.

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