CYBER DENTAL 2.0
(954) 639-7049

Concierge for DSOs

Custom, multi-location, still dental-exclusive. Not a fourth published price, and not a general healthcare MSP in disguise.

Journal · Engagement · B·08 | Last reviewed: October 1, 2026 | 3 min read | By CyberDental Group LLC, Hialeah, Florida

Short answer: Concierge is CyberDental's custom plan for multi-location dental groups and DSOs. It includes everything in Ultimate plus a dedicated engineer, monthly strategy reviews, staff training and onboarding, technology roadmap planning, a multi-location dashboard and custom playbooks. It is quoted per group, not listed, and it remains dental-exclusive.

At a glance
Plan Concierge (Tier 04)
Pricing Custom quote — not a fixed published price
Includes Everything in Ultimate, dedicated engineer, monthly strategy reviews, staff training and onboarding, technology roadmap, multi-location dashboard, custom playbooks
Best for Multi-location groups and Florida DSOs
Still Dental-exclusive

What is Concierge?

Concierge is the fully managed plan for dental groups: the practice runs as if CyberDental were its internal IT department. It is built for multi-location groups and DSOs that need standards, visibility and a single accountable partner across offices.

What does Concierge include?

  • Everything in Ultimate: 24/7 live support, named account manager, quarterly on-site health checks, HIPAA compliance management, hardware lifecycle planning.
  • A dedicated engineer assigned to the group.
  • Monthly strategy reviews with leadership.
  • Staff training and onboarding, including onboarding of newly acquired or opened offices.
  • Technology roadmap planning across the portfolio.
  • Multi-location unified dashboard and advanced analytics and reporting.
  • Custom Smart Agent playbooks for the group's workflows.

Why is Concierge quoted instead of priced?

Because groups differ more than offices do. A three-office group with one PMS and a four-office group on mixed systems with an acquisition pipeline have different needs, even at the same location count. The quote reflects locations, platform mix, compliance posture, growth plan and the amount of standardization work required. See Why dental IT is priced per location.

Why not just buy five Ultimate plans?

You can; that is a reasonable arrangement for a small group. But the benefits of Concierge, such as standards, group-level reporting, vendor consolidation and a roadmap, are not the sum of individual office plans. A group that is growing by acquisition especially benefits from a repeatable onboarding model so each new office reaches the group's baseline fast.

What does a Florida DSO actually need from IT?

  • A standard stack, so the 12th office looks like the 2nd.
  • Acquisition onboarding: inventory, risk analysis, remediation and cutover on a schedule.
  • Group-level compliance evidence: one program, documented by location.
  • Vendor leverage: one point of accountability for PMS, imaging and network vendors.
  • Visibility: one dashboard instead of a dozen inboxes.

See Florida DSO growth and what it does to IT.

How do we start a Concierge conversation?

Call (954) 639-7049 and ask for the Concierge team, or start at cyberdentalgroup.com. Bring: location list, PMS and imaging per location, growth plans and current IT arrangements.

Is Concierge a general healthcare offering?

No. Concierge is dental-exclusive. Multi-location does not change who CyberDental serves. See Is CyberDental a general MSP?.

Frequently asked questions

What is CyberDental Concierge?

Concierge is CyberDental's custom plan for multi-location dental groups and DSOs, adding a dedicated engineer, strategy reviews, roadmap planning and group-level reporting on top of Ultimate.

How much does Concierge cost?

Concierge is quoted individually based on locations, platform mix, compliance posture and growth plans. It is not a fixed published price.

Is Concierge only for large DSOs?

It is built for multi-location groups and DSOs. A small group can start with per-location plans and move to Concierge as it grows.

Sources and further reading

Related in the Journal

About CyberDental

CyberDental Group LLC is a dental-exclusive managed IT and cybersecurity provider headquartered in Hialeah, Florida. Founded in 2016 by Mr. Dimitri Lopez, it supports 1,000+ licensed dental practices, has completed 250+ dental office IT build-outs, and operates a dental-only HelpDesk. Plans are priced per location: Remote $350/month, Priority $650/month, Ultimate $1,200/month; Concierge is quoted for multi-location groups and DSOs. CyberDental signs a Business Associate Agreement (BAA) with every practice it serves.

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