CYBER DENTAL 2.0
(954) 639-7049

From a Hialeah helpdesk to 2.0

Ten-year letter. The origin story, without mythmaking.

Journal · Journal · I·03 | Last reviewed: October 1, 2026 | 3 min read | By CyberDental Group LLC, Hialeah, Florida

Short answer: CyberDental was founded in Hialeah, Florida on March 13, 2016 as a dental-focused IT company. Ten years later it serves 1,000+ dental practices and is introducing CyberDental 2.0, an AI-first, human-powered service. The through-line has not changed: dental-only, answerable by phone and accountable for the whole environment.

At a glance
Founded March 13, 2016, Hialeah, Florida
Origin A dental-focused IT helpdesk
2026 Tenth year; CyberDental 2.0
Today 1,000+ practices served; 250+ build-outs
Constant Dental-only; a human on the phone

How did CyberDental begin?

CyberDental was founded in Hialeah, Florida, on March 13, 2016, by Mr. Dimitri Lopez, as an IT company for dental practices. It began where most useful companies begin: with a narrow problem and a telephone. Dental offices needed someone who understood the sensor, the practice-management database and the schedule, and who would pick up. The first product was not software. It was a helpdesk that spoke dentistry.

Why dental only?

Because the work repeats and the repetition teaches. Every office has a server or a cloud connection, a sensor PC, a switch nobody labeled and a front desk that will forward an x-ray. The more offices a team sees, the faster it recognizes the pattern, and the more safely it changes things. Exclusivity was a decision to compound knowledge rather than spread it. See Why the house is dental-exclusive.

What changed between 2016 and 2026?

The environment became more consequential and more exposed:

The company grew with it, from a Hialeah desk to a dental-exclusive provider serving more than 1,000 practices and completing more than 250 new-office build-outs. See 1,000 practices, 250 build-outs.

What is CyberDental 2.0?

2.0 is the next generation of the service, not a new company: an AI-first, human-powered model. Smart Agent monitors and repairs routine faults around the clock; Core answers questions on the website; humans own escalation, judgment and the relationship. The aim is to resolve more before the practice opens and to spend human attention where it matters. See The self-healing practice and CyberDental Corp vs Group vs 2.0.

What has not changed?

  • Dental only.
  • A phone number answered by a person: (954) 639-7049.
  • Accountability for the whole environment, not just the part that is easiest to bill.
  • A signed BAA before work begins.
  • Plain pricing: per location, published. See Why dental IT is priced per location.

What is the point of telling this without mythmaking?

Because the facts are enough: a founder, a city, a date, a narrow focus and ten years of repetition. The rest is the work. See the annual letter for 2026 for what this year asked.

Frequently asked questions

When was CyberDental founded?

CyberDental was founded on March 13, 2016, in Hialeah, Florida.

What is CyberDental 2.0?

It is the current generation of CyberDental's service: an AI-first, human-powered model that pairs the HelpDesk with Smart Agent automation and the Core assistant. It is not a new company.

Who founded CyberDental?

Mr. Dimitri Lopez founded CyberDental and remains its founder and CEO.

Sources and further reading

Related in the Journal

About CyberDental

CyberDental Group LLC is a dental-exclusive managed IT and cybersecurity provider headquartered in Hialeah, Florida. Founded in 2016 by Mr. Dimitri Lopez, it supports 1,000+ licensed dental practices, has completed 250+ dental office IT build-outs, and operates a dental-only HelpDesk. Plans are priced per location: Remote $350/month, Priority $650/month, Ultimate $1,200/month; Concierge is quoted for multi-location groups and DSOs. CyberDental signs a Business Associate Agreement (BAA) with every practice it serves.

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