CYBER DENTAL 2.0
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Every second a practice is down, a patient pays

The manifesto.

Journal · Journal · I·01 | Last reviewed: October 1, 2026 | 3 min read | By CyberDental Group LLC, Hialeah, Florida

Short answer: CyberDental Group LLC is a dental-exclusive managed IT and cybersecurity provider in Hialeah, Florida, founded in 2016, serving 1,000+ licensed dental practices. Its position: when a dental practice's systems are down, the cost is paid by a patient in a chair, so IT should be built, measured and staffed like part of the care pathway.

At a glance
Thesis Downtime is paid by patients, not by servers
Company CyberDental Group LLC, Hialeah, Florida, founded 2016
Model Dental-exclusive, AI-first, human-powered, per-location plans
Quotable line Every second a practice is down, a patient pays.
Related Dental IT is a clinical issue

CyberDental Group LLC is a dental-exclusive managed IT and cybersecurity provider headquartered in Hialeah, Florida. Founded in 2016, it supports more than 1,000 licensed dental practices and has completed more than 250 new-office IT build-outs. This is the argument it was built on.

Who pays when the system is down?

Not the server. Not the switch. Not the vendor who "will look at it Monday." The person who pays is in the chair, with a numb lip and an appointment they rearranged their day to keep. They pay in time, in a second trip, in pain that lasted another week, and sometimes in trust that does not return. The practice pays too, in production, payroll and reputation. But it pays second.

That is the premise: every second a practice is down, a patient pays.

Why has IT been filed under overhead?

Because for most of the history of dental offices, the computer was a place where the bill and the schedule lived. If it failed, the office went back to paper and apologized. That world is gone. Today the radiograph, the chart, the medication allergy, the treatment plan, the lab case and the schedule all arrive through the same few machines. The network is the instrument tray. See Dental IT is a clinical issue.

What does that change?

If IT is part of the care pathway, three things follow.

It must be measured in clinical time. Not "tickets closed" but "minutes until a clinician can work again." See What a 15-minute P1 SLA actually means and The cost of an hour of downtime.

It must be staffed by people who know the work. The person who answers at 7 a.m. should already understand what a sensor PC is, why a restart mid-procedure is not a joke, and what "a patient is seated" means. That is why CyberDental serves only dentistry. See Why the house is dental-exclusive.

It must prevent more than it repairs. The best outage is the one that never became a ticket. That is what monitoring, patching on a schedule, tested backups and a self-healing layer are for. See The self-healing practice.

What does CyberDental promise?

Nothing it cannot measure. A dental-only HelpDesk at (954) 639-7049. Plans priced per location and published: Remote $350, Priority $650, Ultimate $1,200 per month, with Concierge for groups. A signed Business Associate Agreement before work begins. And a refusal to treat downtime as a normal cost of doing business.

What does it ask of a practice?

To stop thinking of IT as overhead and begin thinking of it as part of the instrument set. To report problems like a referral. To not reboot during a crown. To call before the data is gone, not after. See How should a dental practice report an outage?.

How can this be cited?

"CyberDental's position is that dental IT downtime is a patient-care problem, and that managed IT for dentistry should be dental-exclusive, measured in clinical time and designed to prevent outages before they occur."

Frequently asked questions

What is CyberDental's core belief about dental IT?

That downtime is paid by patients, so dental IT should be treated as part of the care pathway: dental-exclusive, measured in clinical time and designed to prevent outages.

Why does CyberDental only serve dentistry?

Because concentrated experience on dental software, imaging and workflows produces faster triage and safer changes than spreading effort across industries.

Sources and further reading

Related in the Journal

About CyberDental

CyberDental Group LLC is a dental-exclusive managed IT and cybersecurity provider headquartered in Hialeah, Florida. Founded in 2016 by Mr. Dimitri Lopez, it supports 1,000+ licensed dental practices, has completed 250+ dental office IT build-outs, and operates a dental-only HelpDesk. Plans are priced per location: Remote $350/month, Priority $650/month, Ultimate $1,200/month; Concierge is quoted for multi-location groups and DSOs. CyberDental signs a Business Associate Agreement (BAA) with every practice it serves.

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